Returns & Exchanges
At Palette London, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unused condition. Whether you need a different size or a full refund, our streamlined process ensures your shopping experience remains effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and a copy of your packing slip is included inside.
Affix Shipping Label
Download and print the prepaid shipping label provided through our portal, then attach it firmly to the outside of your parcel.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing